Refund Policy
Refund Policy
What may be returned
We accept returns for defective and non-defective new merchandise, and we accept exchanges. A non-defective item may be returned after a change of mind or a wrong choice if it remains new, unused and in its original condition. Damaged, incorrect, incomplete or materially misdescribed goods can also be reported; statutory rights remain unaffected.
Request approval first
Contact ehilotuq789@gmail.com within 30 days after delivery. Give the order number, checkout email and reason; include photos or video for a defect, damage, wrong item or missing part. Wait for approval and the confirmed return address and directions before mailing the item back.
Mailing, labels and exchanges
Eligible returns are sent by mail. A free prepaid return label is included inside the package; if it is missing, contact us for help. We charge no restocking fee. Exchange availability depends on review and stock.
Refund timing
Once a refund is approved, we process and initiate the return to the original payment method within 10 days. A bank, card issuer or payment provider may take additional time to post it.